Ricardo Knowledge service launched

Ricardo Knowledge service launched
28 October 2013


  • New name announces a completely revitalized subscription-based technical support service
  • Ricardo Knowledge to provide exceptional value and deep insights through the bespoke provision of technical assistance, and online access to state-of-the-art information services and training courses

Ricardo has provided a technical support service to selected clients on an annual subscription basis since the 1930s. As the company has developed and grown over the years, the range of services offered has similarly expanded to include, for example, the renowned industry databases offered by the library and information team. The breadth of technical advice has similarly extended to encompass all of the industries and markets in which the Ricardo group is actively engaged.

Over the last eight months, the Ricardo Knowledge team has carried out an in-depth review and has sought the opinions of its subscribers and other Ricardo customers as to how the service could best be improved. This work has led to the launch announced today of Ricardo Knowledge, a new system of technical support comprising three primary service lines of Technical Assistance, Training and Information Services.

In the area of Technical Assistance, customers will now be able to manage their accounts online and can access the expertise of the expanded Ricardo group including Ricardo-AEA.  In the area of Training, the service builds on the very successful model of face to face classroom style training at Ricardo and customer sites, with online courses that are accessible around the world to a much wider potential audience. Finally access to the Ricardo library databases – widely acknowledged as some of the most prestigious independent repositories of technical information within the automotive and related industries – will be improved. This will include a significant upgrade of the very popular EMLEG exhaust emissions legislation database, and the Powerlink database which provides a comprehensive global online library of technical papers.

“I am pleased to be able to announce the launch of Ricardo Knowledge,” commented Ricardo business development director Ashley Fernihough. “This initiative represents an innovative and customer-focused re-design and enhancement of a Ricardo service that has been valued by its subscribers since the 1930s. Customers can be reassured that this change will significantly improve the service while ensuring that their present levels of support will remain unchanged, and their current account managers will remain in place. Indeed, it is a mark of the unrelenting customer and technology focus of Ricardo that some clients of this service have been with us continuously for more than 70 years.”


Ends




A full copy of this press release is available from the link at the top right of this page.


Click here to visit the Ricardo Knowledge web page.