Electric Vehicle Service and Customer Support

Electric Vehicle Service and Customer Support

Our webinar, Electric Vehicle Service & Customer Support, is also available to view here. You will need to supply your contact details in order to view this content


While global automotive aftermarket revenues have grown to over $800B USD, the industry is facing unprecedented challenges from adoption of Electric Vehicles (EVs). The combination of new technology, new customer expectations and new market entrants adds up to significant disruption for businesses involved in the automotive aftermarket. 

At Ricardo, we work with clients from across the industry to meet the technical, operational and commercial challenges faced by companies involved in the sales, service, repair and recycling of EVs. We help our clients find the opportunities brought by market disruption, and implement solutions to ensure their businesses are fit for an electrified future. 

In this webinar, we address the following topics:

  • Service engineering for Li-ion battery packs, including design best practices, battery life modelling and leveraging connected vehicle technologies
  • Service part supply and operations impacts, including optimized part sourcing strategies, storage and distribution approaches, repair location readiness and Remanufacturing approaches
  • End of life management, including battery reuse, recycling technologies and the associated physical and digital infrastructure

Contact us for more information about this webinar

Please tick the boxes below if you give consent for Ricardo to contact you with additional information on our services, products or events. Your information will be stored on our secure systems, will not be shared with 3rd parties, click here for Ricardo’s privacy notice.