Get your team up and running with ease. When you subscribe to RiCK™, you and your team will receive onboarding support and access to our Ricardo Information Specialists.
Onboarding - Getting Started with Research
Our onboarding programme is designed to give your team access to the technical research you need simply and easily. We provide a step-by-step guide on how to run searches within RiCK™ to set you up for success. Our onboarding support includes:
- Onboarding Demo - our team will walk you through RiCK™, demonstrating how it works, best practices and how to access the information you require.
- 'How To' email onboarding - when you subscribe, you will receive a series of training emails that demonstrate how to make the most of RiCK™.
- User Guides - you’ll get access to our user guides, which give easy to follow instructions on how to use RiCK™.
- Check-In with Ricardo Information Specialists - our team are here to help and can share tips and advice on getting started with your RiCK™ subscription.
Throughout your subscription, our team will help you receive the right level of support and technical guidance.
Access to our support team - Ask specific questions about how to research, to our team of Information Specialists. A RiCK™ 2.0 subscription gives you access to the team to search for you. Our Information Specialists can assist your team in finding exactly what they need. The team combines years of research and insight experience with Boolean, natural language and keyword search techniques to help you locate the best resources.
Free Resources - take advantage of the free resources available to our customers including regular webinars, blog and LinkedIn updates.
Regular email updates - regular updates of new features, new research and new reports.
Reporting - understand how your team are utilising RiCK™ and the type of information they search for.