Role: Knowledge & Process Manager

Location: India (Flexible/Hybrid)

Role ID: 2025-2719

Our vision is to create a safe and sustainable world.

Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

• The Knowledge Manager will be responsible for overseeing the knowledge management strategy and organization for CEES and A&I 

• Ensure that information is effectively captured, shared, and utilised across the organization.  

• This role involves managing knowledge resources, facilitating knowledge sharing, and promoting a culture of continuous learning and improvement. 

• A key part of the role will be to build and maintain a living and breathing documents library, ensuring all resources remain current, relevant, and accessible. 

• This role is pivotal in ensuring that our teams have access to accurate, up-to-date information through a centralised "single source of truth."  

• Work closely with our SE team to ensure that there is clear alignment with our knowledge hub(s) and the user requirements across our bidding teams, sales support teams, practice areas and other enabling functions. 

Key Responsibilities:

• Develop and implement a comprehensive knowledge management strategy. ·
• Maintain and update the organization’s knowledge base, ensuring information is accurate and accessible.
• Facilitate the sharing of knowledge and best practices across departments.
• Conduct coaching and training sessions and workshops to promote knowledge sharing and application
• Collaborate with IT to ensure the knowledge management system is user-friendly and efficient. · Monitor and evaluate the effectiveness of knowledge management initiatives
• Identify and address knowledge gaps within the organization
• Promote a culture of continuous learning and improvement
• Ensure a single source of truth for organizational data, maintaining consistency and accuracy. · Manage and update living documents to ensure they are current and reflective of the latest information

Requirements:

• Building knowledge-based libraries in SharePoint or other tools.
• Proficiency in knowledge management tools and technologies.
• Strong understanding of knowledge management principles and best practices.
• Strong interpersonal skills, recognizing the importance of relationship building with different stakeholders (particularly important in supporting the development of new growth focusses across the various practice areas).
• Excellent oral and written communication skills, including the ability to communicate with many audiences.
• Ability to problem solve, work independently and use initiative
• Versatile and adaptable, able to operate under pressure.
• Ability to deliver in a Matrix environment.
• Knowledge of the capabilities of Ricardo
• Experience in supporting Multiple enabling functions.
• Experience with understanding the required business needs in a competitive bidding environment. Good at using CRM systems and the Microsoft Office Suite, with an emphasis on data accuracy and reporting.
• A positive, proactive attitude with the ability to develop and maintain strong relationships.
• Strong communication skills and strong attention to detail.
• Collaborative and a team player.
• Strong problem-solving skills, with the ability to take initiative and make decisions independently. Proactive and self-driven to enable the business to ‘aim high’.

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on.  Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance 

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. 

Diversity, Equality, and Inclusion statement

We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.

Next steps

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability confident employer please advise the recruitment team via recruit@ricardo.com if you require any adjustments to support you throughout the recruitment process.