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Supporting compliance for all markets
Our chemical emergency response service provides early access to support, crucial for bringing a chemical incident under control and minimising the impact. Protect people, assets, the environment, your business’ reputation – and its bottom line – with chemical emergency response from Ricardo.
Domestic
Designed to support organisations placing and distributing goods throughout domestic markets.
For example, a company registered in the UK and distributing to customers within the UK.
Key features
- Access to our 24/7/365 chemical emergency helpline via a locally recognisable telephone number – our globally compliant solution which actively maintains industry best practice
- Direct connection with qualified chemists with emergency response experience capable of providing clear, proportionate and actionable advice to support front line incident resolution which improves the effectiveness and efficiency of the response.
- Reliable advice on first aid, material disposal, industry regulations, substance identification, environmental hazards, PPE, and chemical reactions
- Detailed call reports as standard plus the option to tailor notifications to integrate with business continuity plans
- Dedicated Customer Support team to assist with the transition to our service – including Safety Data Sheet (SDS) and label amendments, where required
Regional
Designed for organisations based within a particular region with operations throughout the region.
The solution includes all features of our Domestic level service, with additional language capabilities to support the domestic language and other widely used languages.
For example, a company registered within Germany operating across Europe with German, English and Spanish language capabilities.
Key features
- Access to our 24/7/365 chemical emergency helpline via locally recognisable telephone numbers and multiple language capabilities – our globally compliant solution which actively maintains industry best practice
- Direct connection with qualified chemists with emergency response experience capable of providing clear, proportionate and actionable advice to support front line incident resolution which improves the effectiveness and efficiency of the response.
- Reliable advice on first aid, material disposal, industry regulations, substance identification, environmental hazards, PPE, and chemical reactions
- Detailed call reports as standard plus the option to tailor notifications to integrate with business continuity plans
- Dedicated Customer Support team to assist with the transition to our service – including Safety Data Sheet (SDS) and label amendments, where required
Global
Designed for organisations with complex supply chains where global operations require a comprehensive suite of telephone numbers and languages.
The Global level service includes all the features of our Regional service, with an additional suite of locally recognisable telephone numbers and is capable of supporting over 40 languages on-demand.
For example, a commercial operation based in the USA currently distributing to or potentially distributing to multiple markets globally
Key features
- Access to our 24/7/365 chemical emergency helpline via a suite of locally recognisable telephone numbers with over 40 languages supported on-demand – our globally compliant solution which actively maintains industry best practice
- Direct connection with qualified chemists with emergency response experience capable of providing clear, proportionate and actionable advice to support front line incident resolution which improves the effectiveness and efficiency of the response.
- Reliable advice on first aid, material disposal, industry regulations, substance identification, environmental hazards, PPE, and chemical reactions
- Detailed call reports as standard plus the option to tailor notifications to integrate with business continuity plans
- Dedicated Customer Support team to assist with the transition to our service – including Safety Data Sheet (SDS) and label amendments, where required
Tailored
For organisations with specific requirements, complex supply chains or unique circumstances, Ricardo can provide a tailored service that meets the precise needs of your organisation.
Features
- Over 50 years of experience providing chemical emergency response
- Always available, 24/7/365 chemical emergency helpline
- Quick, direct connection with qualified chemists with emergency response experience
- Reliable advice on first aid, material disposal, industry regulations, substance identification, environmental hazards, PPE, and chemical reactions
- Over 40 languages supported on-demand with live interpreting
- Locally recognisable telephone numbers
- Globally compliant solution – supports the compliance requirements of all trade markets and territories
- Maintains industry best practice guidance – Cefic guidelines, US guidance
- Regularly tested – call monitoring, team training and practice scenarios maintain our skills and stress-test our systems
- Resilient infrastructure with back-up systems
- Tailored notification options to integrate with business continuity plans
- Detailed call reports as standard
- Customer support throughout the transition – including Safety Data Sheets (SDS) and label amendments, where required
Benefits
- Maintains access to trade markets by providing a service that meets or exceeds compliance requirements
- Minimises the risk of escalation as incidents are brought under control quickly
- Protects people, the environment, assets and reputations with prompt access to advice and guidance
- Supports industry recognised schemes – Responsible Care
- Supports wider sustainability and chemical safety strategies
- Supports sustainability credentials – SDG’s, ESG (environmental/social factors)
- Communications support through your named account manager
- Testing and exercising programmes to support staff training
- Regular newsletters sharing chemical regulatory changes and other insights
- Reporting to establish patterns, reducing future risk
- Peace of mind – your organisation is supported by a reliable chemical emergency response solution, trusted by industry leading chemical companies to support their teams and customers.
Find out more
Providing response advice to minimise impacts
Making us unique in our approach to incident response, our call handlers are trained in effective emergency response, providing clear, proportionate and actionable advice enabling a swift, effective response, that minimises the potential harm to people, the environment, assets and reputations.
The advice provided from our qualified chemists supports front line incident resolution and is fundamental to the effectiveness and efficiency of the response. Insurance-backed advice can only be provided by verified and trusted experts in their field of work.
Learn more about the difference between advice and information >
Compliance and sustainability solutions for your business
Working towards a sustainable chemicals industry since 1973, Ricardo’s chemical experts have a wealth of experience in supporting organisations with chemical hazard and compliance management globally, across all stages of the product life cycle and supply chain.
Our multi-disciplinary team can provide a range of solutions for poison centre registrations, safety data sheet management, incident notification and response, incoming regulatory change, life cycle assessments, energy decarbonisation studies, scope 3 emissions reduction, product design, material sourcing, and heat, water, and waste management, and any other aspects of chemical risk or sustainability consultancy.